Tell Me Baby > Reward program FAQs

Reward program FAQs

The basics

Our new rewards program

Points 

Rewards

And the rest

The basics

How do I sign up to Tell Me Baby (TMB)? Does it cost anything?

You can sign up in two ways: using your Facebook account, or by using your email address and creating a password. It’s completely free to create an account and to take part in the program. You can sign up here.

How do I earn points?

You’ll earn 200 bonus points just for signing up.

You’ll then earn 200 points for each eligible product review you leave. Eligible reviews must be a minimum of 50 words, and be detailed and helpful.

If you include at least 3 of your own images of the product with your written review, you’ll receive a total of 300 points.

You can also do a few social activities to earn even more points. To find these, click here to get the pop-up and work your way through the actions: these include following us on Facebook and Instagram, sharing a TMB page on Facebook, and letting us know your birthday.

You can earn 500 points for referring a friend who buys something from the TMB store – see below for details.

You’ll also earn points for every dollar you spend in the TMB store.

What should I put in the reviews?

You can find tips on what to include in your reviews here.

Our new rewards program

Why do I have so many more points than I used to?

We’ve updated to a brand new rewards program, which makes earning and redeeming your points so much easier. Part of the change also means your points have multiplied.

Your points value hasn’t changed – that is, you still get the same reward after doing the same amount of reviews.

What are the reward levels?

Your first reward can be claimed when you reach 2000 points. You can choose between a $20 Coles, Kmart or Target voucher, or a $25 credit in the TMB store.

After redeeming your reward, your can review more products to earn more points. When you earn 2000 points again, you can claim a new reward, and so on.

Once you’ve earned a total of 37,000 points you’ve completed the review program, but we’d love to keep in contact – you may be asked to take part in a special program for extra rewards.

How does the referral program work?

Everyone has their own unique referral code. When you share this with a friend, your friend will get 5% off in the TMB Store – it can be entered as a discount code at checkout. And when your friend uses the code to buy something in the store, you’ll get 500 points added to your account.

You can refer as many friends as you like – you’ll earn 500 points each time one uses your code to buy in our store.

To get your code, log in to the via the launcher and click on ‘Refer your friends’. (You can also click here.) You can send the code via Facebook, Twitter or email, or you can just copy and paste the code to share in a text, Messenger or WhatsApp.

I completed the old rewards program. Can I start earning again?

If you completed all the levels in the old rewards system you are unable to earn any more points by reviewing. You are not eligible for vouchers in the new rewards program.

You can continue to earn points through spending in our shop, referring friends to our shop, or by sharing our posts on Facebook, but these points can only be redeemed for credit in the Tell Me Baby shop.

Points 

How can I check how many points I have?

You can log in to your account to see your points total at any time: simply use the same email address and password that you normally use to login to TMB reviews.. You can click here to get the launcher pop up and see how many points you have.

You can also click on the rewards launcher icon at the bottom of every page in our shop to log in and see your points. It looks like this:

When will my review be published, and when will I get my points?

It can take around 24 hours for our moderators to check and publish your review. Your points will be added to your account when your review is published.

Will my points expire if I don’t use them?

No – your points will not expire.

Rewards

How do I claim a reward?

Once you have enough points to claim a reward, you’ll receive an email to let you know. You can also log in to the rewards program by clicking on the rewards icon at the bottom right of any page in the shop, or by clicking here.

To claim your points as a Coles, Kmart or Target voucher:

  1. Log in through the pop-up in the shop (or by clicking here). Click on ‘ALL REWARDS’ to see what you can claim.
  2. Choose the Coles/Kmart/Target voucher option, then follow the steps. When you get to the ‘add product to cart’ button click on it; you’ll be directed to the vouchers page in the TMB shop.
  3. Once you’re in the shop, choose which card you want (click on the Coles, Kmart or Target image), and add it to your cart.
  4. Fill out your details at the checkout – your card will be emailed to you in 5-7 days.

If you can redeem more than one card, repeat steps 2 to 4 in the process above for each $20 voucher.

To claim your points as $25 credit to spend in the TMB store:

  1. Log in through the pop-up in the shop (or by clicking here). Click on ‘ALL REWARDS’ to see what you can claim.
  2. Choose the TMB shop voucher option, then click ‘redeem’.
  3. Copy the code, then visit the TMB shop. Add the product/s you want to buy to your cart, then head to the checkout.
  4. Paste the code into the ‘gift card or discount code’ field, and your $25 discount will be applied. Then checkout as normal.

If it’s your first time redeeming points, we’ll need to verify your ID (see question below). This only needs to be done once.

NB: If your options aren’t showing in the ‘ALL REWARDS’ section, scroll down and click on ‘YOUR REWARDS’. You can choose your reward there.

How do I verify my ID?

Before receiving a voucher for the first time, you must provide a valid form of photo ID, such as a driver’s licence. This is because we must ensure that member accounts are legitimate and belong to real people who reside in Australia. This is also used to check against fraudulent accounts.

You can provide your ID to us at any time using this form.

Photo ID is sighted once for account verification and then immediately deleted. You may be contacted to show us the back of your licence if your address is only shown on the reverse side.

If you haven’t sent us your ID before attempting to claim your voucher, you’ll be prompted to do so before checking out of the store.

When will I get my voucher?

It can take 5-7 days to receive your Coles, Kmart or Target voucher via email after placing your order and verifying your ID. Please check your spam folder if it hasn’t arrived after a week.

Why is it saying my next reward is store credit when I want to buy a voucher instead – or vice versa?

The program may show you different reward options at different times, but rest assured that if you’re eligible for store credit or a voucher it can be redeemed as either.

And the rest

Can I start multiple accounts?

Only one account may be created per household. IP addresses are tracked and other anti-fraud measures are in place to spot fake accounts.

I’m having trouble with my password – help!

If you can’t remember your password, try the password reset option. You’ll be sent an email with a replacement password. Please check your spam folder for the email as it may end up there.

If that doesn’t work, email us community@tellmegroup.com and we’ll sort it out.

I have another question not answered here – who can I talk to?

Email community@tellmegroup.com and we’ll reply within 48 hours. Please check your spam folder for our reply as sometimes our emails end up there.

Terms and conditions of the TMB rewards program