Tell Me Baby > Reward program FAQs

Reward program FAQs

The most important details

⭐ You can claim a reward when you reach 3000 points (a $20 gift card from selected retailers or a Prezzee Smart e-gift card). Here’s how to claim a reward.

⭐ Points are awarded as follows:

– 100 points for every product you review (with or without photos)
– 300 points for a featured product review
– 400 points for a featured product review with 3 original photos.

⭐ We need to see your photo ID before we can redeem a reward. You can verify your ID here.

It currently takes around 10-12 weeks to receive a Coles/Kmart/Target voucher after ordering. If it hasn’t arrived by then, please check your spam folder as it may go there.

⭐ You can only have one account per household.

⭐ If you have any questions at any time, email them to us at

FAQs in more detail

The basics



And the rest

The basics

How do I sign up to Tell Me Baby (TMB)? Does it cost anything?

You sign up by using your email address and creating a password. It’s completely free to create an account and to take part in the program. You can sign up here.

How do I earn points?

The main way to earn points is to leave reviews of products you’ve tried. Review points are awarded as follows:

– 100 points for every product you review (with or without photos)
– 300 points for a featured product review
– 400 points for a featured product review with 3+ photos.

Featured products can be identified by this icon on their listing:

earn up to 400 points
You can also earn 400 points for following us on Facebook and Instagram (200 points for each one). To do that, log into your account then follow the links

What should I put in the reviews and my photos?

Only review products you’ve tried yourself.

Don’t copy other people’s reviews – all reviews must be original. Also don’t copy your own reviews, even if the products are very similar (for example, if a brand has two flavours of baby food, don’t copy part of one review to use in another one).

Be honest, and try to answer questions others may have, such as:

Can I start multiple accounts, or can my partner start an account?

Only one account may be created per household. If we suspect that a second account has been opened we may ask to see your partner’s ID, or we can deactivate your account without further negotiation. Any vouchers earned using either account will not be paid. You will also be ineligible for our trial and sample teams. This keeps it fair for the reviewers who do the right thing and only have one account per household.


How can I check how many points I have?

To see your points, log in to your account then click on your profile icon at the top right of each page. Visit your Profile page now to check your points balance and redeem your reward.

When will my review be published, and when will I get my points?

It can take around 24-48 hours for our moderators to check and publish your review, and to have your points added to your account.

Will my points expire if I don’t use them?

No, your points will not expire.

The rewards

What are the rewards?

You can redeem your points for rewards when you earn the following points. After redeeming a reward, you can review more products to earn more points and more vouchers/shop credit.

3000 points = a $20 gift card 

It can take 10-12 weeks to receive your Coles, Kmart or Target voucher via email after placing your order and verifying your ID. Please check your spam folder if it hasn’t arrived after this time.

How do I claim a reward?

To claim your points as a gift card:

  1. Go to your profile page
  2. Click the ‘Redeem’ button. If the button is not active, it means you do not have enough points yet. You need at least 3000 points to redeem a reward.
  3. A popup will appear allowing you to select which reward you want to redeem.

If you have enough points to redeem more than one gift card, repeat the steps above for each reward.

If it’s your first time redeeming points, we’ll need to verify your ID (see question below). This only needs to be done once.

How do I verify my ID?

Before making a redemption for the first time, you must provide a valid form of photo ID, such as a driver’s licence. This is because we must ensure that member accounts are legitimate and belong to real people who reside in Australia. This is also used to check against fraudulent accounts.

You can provide your ID to us at any time using this form. You will be asked to send photos of the card – both the back and front. You can edit out your licence number and signature – we just need to see your name, address, date of birth and photo.

We may ask to see additional proof of residency at any time during your membership.

If you don’t have a licence or proof of age card, please email us at and we will organise another option for you.

When will I get my voucher?

It’s currently taking around 10-12 weeks to receive your gift card via email after placing your order and verifying your ID.

The email sender shows as ‘Tell Me Baby’ and the email address is Please check your spam folder as it may end up there.

What happens when I reach ‘Platinum’ level?

Once you’ve earned a total of 39,000 points you’ve completed the review program, but we’d love to keep in contact. Please join our Facebook group so you can join our special trial teams (Platinum members are give priority for sample and trial teams).

And the rest

I’m having trouble with my password – help!

If you can’t remember your password, try the password reset option. You’ll be sent an email with a replacement password. Please check your spam folder for the email as it may end up there.

If that doesn’t work, email us and we’ll sort it out.

I have another question not answered here – who can I talk to?

Email and we’ll reply within 48 hours. Please check your spam folder for our reply as sometimes our emails end up there.

Terms and conditions of the TMB rewards program